Tired of bad computer technical support? Here are some tips and tricks to improve your chances of a successful computer problem resolution. Think about the last time you had a computer problem: You ...

Wendy Johnson spent six hours recently cleaning up the littered hard drive on her mother-in-law's computer. Then she laid down the law. "I'm basically forbidding my mother-in-law from opening e-mail ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...

Microsoft on Thursday sued two technical support companies, alleging that they infringed numerous Microsoft trademarks and practiced false advertising as they tricked consumers into paying for bogus ...

The Federal Trade Commission has shut down a tech support company for allegedly scamming consumers into paying hundreds of dollars for computer services not provided. The company, called Pairsys, ...

A Florida court has temporarily shut down two “massive” telemarketing operations that allegedly conned tens of thousands of consumers out of millions of dollars by tricking them into fixing ...

The phone rings. The voice on the other line informs you that your PC is infected with a virus that, fortunately for you, the caller's well-known company can eliminate. Hmm, you think, that's odd, ...