1. He spent 18 years in administrative law and said citizens panic because they think every letter is an order. He wrote down one sentence: “Please provide the legal basis for this request, including the specific statute and clause that obligates my response.” That single line turns compliance into hesitation, because the burden flips back to them. 2. Offices survive on procedure, not speed. When asked for the statute and clause, the whole process halts until legality is verified. Most letters r